FAQ

Hopefully your product and catalog photography will be a hassle free experience. If you have questions check the list below. If you still have a question then ask.

What do I get?
What don't I get?
Why should I have you take the photographs?
How big can the products be?
I work during the day, how can I do business with you?
How long will it take?
What forms of payment do you accept?
What is the ordering procedure and when is my product going to be photographed?
What guarantee do I have that I will get good photos?
I live in ??????? do you accept shipments from here?
Are there any things you do not photograph?
I have unusual requirements or product
Will my colors come out right on the customers computer?
Do you do web design?

 


What do I get?

  • Photographs taken with modern digital imaging systems.
  • Professionally lit product images.
  • Photos of product in two or more sizes depending on the style.
  • Proofs in 320 x 240 size to make sure you get what you want.
  • CD/DVD delivery (Basic style) or web folder/email attachment (Entrepreneur Special). Photographs are in sRGB color space.
  • Royalty Free license to use the images for any product selling use. This includes web, print catalog, brochures, selling sheets, or any other way you need to sell the product.

What don't I get?

  • Prints.
  • Free shipping. You need to provide return shipping numbers or pay at invoice.
  • Assembly or setup prior to photos, unless negotiated in advance.
  • Repair of broken items. (Minor repair may be attempted to get a cosmetic fix for the photo.)
  • Cleaning of products. Please make sure they are your best samples and clean before you ship. Good product photos will show everything, the good and the bad!
  • CYMK conversion.

Why should I have you take the photographs? My son/daughter/uncle/niece has a digital camera and takes really good pictures!

How big can product be?

  • Normally, due to equipment restrictions, items no larger than 20 inches[50 cm] on longest measurement (usually diagonal). Larger items can be shot for an additional fee.
  • Items should not weigh more than 20 lbs. [9Kg.]
  • Shipments should be limited to 5 boxes. If you need more there may be additional charges for extra handling.

Note: For very large quantities, big, heavy, expensive, or costly to ship items, it may be better to shoot them on site. Ask about the on-site option.

I work during the day, how can I do business with you?

  • No problem, all transactions can be accomplished by e-mail or on the internet.
  • Proofs are delivered to a web folder or emailed, so you can approve them at a time that suits you.

How long will it take?

  • It depends on when your shipment arrives. It will be scheduled in when the product is here.
  • Time may vary based on volume of business and style selected. Anticipated lead time will be included with invoice for initial charges.

What forms of payment do you accept?

What is the ordering procedure and when is my product going to be photographed?

  • A typical order would be processed as follows:
You Research & Design
1. You look at the samples and prices and determine which style and how many you want  
2. Send for a free estimate by email form from the order page with all details of what you want, including any special requests  
  3. Replies to you with verification of price with any special instructions or additional charges based on what you have said.
4. You receive the terms and price. If you approve then reply back indicating your approval.  
5. Upon sending your approval you are authorized to ship prepaid orders according to the agreed upon terms. Orders paid by money order or less than $200 must be prepaid in full, including return shipping and insurance. Money order must accompany shipment. You are given an order number at this time to use on all shipments and correspondence.  
  6. If paying by PayPal you are issued a PayPal email invoice for 35% of the quoted price along with current lead time. (Prepay orders will have PayPal invoice issued for full amount upon your approval of charges.)
7. You pay the emailed PayPal invoice with a credit card, unless prepaid money order.  
  8. Upon sending payment you are authorized to ship.
  9. Shooting is scheduled and completed. Proofs are delivered to a web folder or emailed for your approval. You are notified by email.
10. You OK the proofs and send your approval by email reply. If prepaid go to step #14.  
  11. An email invoice is sent for the remaining 65% of the price plus return shipping
12. You receive the emailed invoice and make the final payment with your credit card, or send money order for remaining amount.  
  13. Upon receipt of PayPal payment notice all images are either burned on CD/DVD for inclusion in return shipment, are placed in a web folder, or emailed, depending on style selected. Product is shipped back.
14. You receive images and/or product by return shipment.  
  • Funds must be in US dollars
  • Summary:
    • Payment by money order must be prepaid and accompany shipment.
    • Credit card orders of less than $200 must be prepaid. Credit card payments via PayPal will be 35% downpayment prior to shipment, balance due upon approval of proofs.

What guarantee do I have that I will get good photos?

  • Look at the samples, your photos will be just like that.
  • If you don't get what you want you can request a reshoot. This will be normally be no charge depending on the style selected. Excessive requests for reshoot may result in additional charges.
  • If you still are not happy, products will be shipped back to you, and your money returned.

I live in ???????? do you accept shipments from here?

  • If PayPal payments are accepted yes!
  • You may be responsible for customs and any resulting payments or forms required to be filled out.

Are there any things you do not photograph?

Any Item:

  • p o r n o g r a p h i c or s e x u a l in nature
  • body m o d i f i c a t i o n items
  • tobacco
  • gambling articles
  • weapons
  • explosives
  • dangerous chemicals
  • hazardous, or illegal materials of any kind

If you can't get through a church, school or airport with it, ...don't send it here! If you have ANY question ask FIRST.

I have unusual requirements or product

Will my colors come out right on the customers computer?

  • Probably not! If you have ever bought anything on-line and tried to match colors, you know what I mean!
  • Color matching is difficult! Calibrated equipment is used and it is still a problem.
  • You will be at the mercy of the customers monitor and printer. Ever looked at televisions in a retail store, one where they are all lined up tuned to the same channel? The colors were different on each set weren't they! Same thing with monitors and printers.
  • Specifying the RGB, Pantone®, or DIC values are as close as you can come.
  • Backgrounds can be blended to your web page color.
  • Cameras are recalibrated for each shoot, per camera manufacturer recommendations.

Do you do web design?

 graphic design

 

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